Privacy Policy

Who we are

Our website address is: https://crankshaftbrewery.co.uk.

What personal data we collect and why we collect it

Media

Any images on this website are owned by Crankshaft Brewery and cannot be re-produced without the brewery’s permission.

Cookies
Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We use analytics to track our data and use third party plug ins on our website. Google analytics by MonsterInsights collects data for us. Our cookie policy notification states the terms of using the website.

We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services. You consent to our cookies if you continue to use our website.

Googles privacy policy can be found at www.privacy.google.com

MonsterInsigts www.monsterinsights.com/privacy-policy/

Who we share your data with

We share information with third parties who help us provide our orders and store services to you.

We currently use Woocommerce to process our payments. Please see below statement regarding Woocommerce.

The website is built using Word Press and by default WordPress does not share any personal data with anyone.

Woocommerce privacy policy can be found www.woocommerce.com/gdpr/

APC deliveries- we share this information so you can receive your order. Please see the website details on APC’s collection of data and privacy policy.

www.apc-overnight.com/site-information/privacy-policy/

Akismet

We collect information about visitors who comment on Sites that use our Akismet anti-spam service. The information we collect depends on how the User sets up Akismet for the Site, but typically includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).

Stripe

By using this extension, you may be storing personal data or sharing data with an external service. 

How long we retain your data

When placing an order you will be asked for address, email & a telephone number. This is for the purpose of allowing us to post the order to you and meet the requirements of the UK tax authority regarding declarations for sales.

We do not ask customers to create an account however there is an option box which will allow customers to opt whether you would us to contact you in the future. We will retain your details for this use.

In the order process there is a box for comments for delivery.  If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

As we do not ask for customers to open an account or leave comments. However you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

By default WordPress does not share any personal data with anyone.

Your contact information

IIf you have privacy related concerns then please contact Crankshaft Brewery at enquires@crankshaftbrewery.co.uk

How we protect your data

All our staff are GDPR trained and our websites are protected with anti virus and anti spam measures.

What data breach procedures we have in place

Any data breaches will automatically be dealt with by us and we will notify all those who have contacted us via the Woocommerce shop. We will then advise the customer what further actions will be taken.

What third parties we receive data from

WooCommerce

We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of basket contents while you’re browsing our site.

Note: you may want to further detail your cookie policy, and link to that section from here.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

Payments

In this subsection you should list which third party payment processors you’re using to take payments on your store since these may handle customer data. We’ve included PayPal as an example, but you should remove this if you’re not using PayPal.

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.